Refund policy
Returns. You may return unused items in their original condition and packaging within 30 days of delivery.
How to start a return. Email info@northrockindustries.com with your order number and the reason for the return. We will send a Return Authorization (RA) number and return instructions. Returns sent without an RA number cannot be accepted.
Restocking fee. Non-defective returns are subject to a 15% restocking fee, deducted from your refund.
Return shipping. You pay return shipping on non-defective returns. We pay return shipping when an item arrives defective, damaged, or is not what you ordered. We recommend a trackable, insured shipping method.
Non-returnable items.
- Equipment that has been used or shows concrete residue
- Special-order or custom-configured items
- Opened lubricant
Damaged or wrong items. Contact us within 5 days of delivery with your order number and photos of the item and packaging. We will repair, replace, or refund at no cost to you.
Refunds. After we receive and inspect your return, we will email you to confirm approval. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.
Exchanges. To exchange an item, return the original following the steps above and place a new order for the item you need.
Warranty. Northrock equipment carries a limited lifetime warranty against defects in materials and workmanship. The warranty does not cover normal wear, misuse, improper maintenance, or modification. To file a warranty claim, email info@northrockindustries.com with your order number, a description of the problem, and photos. We will repair or replace covered items at our discretion.